Standard Return & Refund Policy
REQUESTING A RETURN
Nashville Warehouse - NS1
710 Fessey Park Rd
Nashville, TN 37204
If you want to return or exchange your purchase, please know that the time period begins the day you receive your product and applies to new, clearance, open-box, refurbished and pre-owned products. The exact return policy for your item will depend on the product you’re returning and can be found below.
Most New Items
New Electronics: Computers, tablets, phones, Televisions, Projectors, Smart Watches, Cameras, Drones, and MP3 Players
Refurbished, Certified Pre-Owned (CPO), and enCore Devices
Items damaged in transit
3 Business Days
Final Sale or items sold “As Is”, clearance items, sale items, custom orders, personalized orders, non-subscription digital content, prepaid cards, gift cards, vehicle replacement key fobs, memberships, completed services, opened SIM kits, opened consumable items including batteries, cleaning agents, cleaners, group buys, ink and 3D printer filament
All Sales are final
*Please note, all returns must be in the same condition you received it and in their original packaging.
TO MAKE A RETURN
- Items must be in new, unused condition;
- Items must not be damaged or show signs of ware;
- Items must be returned within the approved return period;
- Return must have a valid Return Authorization Number (RMA);
- Any free items, you must return all associated items for a full refund;
- Electronic devices that allow for login or paring, including but not limited to computers, phones, and scooters, must:
Be un-paired and removed from any account or device;
- Have “Find My Device” turned off;
- All MDM and device management software removed;
- Be logged out of any Apple account;
- Be unlocked and require no password or security codes to access.
Some items we sell may have a restocking fee if returned. No restocking fee will be charged on items that arrive to the customer damaged, defective, not as advertised, or on orders cancelled prior to shipping.
|Product Category||Restocking Fee|
|New Computers, tablets, phones, cameras, headphones, electric bikes, electric scooters, electric vehicles, special-order products, drones, and electronic devices.||15% + Tax|
CONDITION OF RETURNS
Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, scratched or missing contents may be denied a return. All items must be their original packaging with UPC code and include all original items such as tags, manuals, accessories, etc.
DAMAGES AND ISSUES
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Certain types of items cannot be returned, like consumable items (such as batteries, cleaners, and ink), custom products (such as special orders or personalized items), and items that have been modified, changed, damaged, used, or altered in any way.
LIMITATION OF LIABILITY
If you have questions or need assistance, please feel free to contact us we'd love to help.
710 Fessey Park Rd,
Nashville, TN 37204