Standard Return & Refund Policy

Didn’t love what you ordered? We’re happy to accept online returns within the approved return period for a full refund, exchange for an item of equal value, or store credit. Our standard return policy provides a 30-day return period and includes most products. Items returned after the 30-day return period are not eligible for a refund or exchange. This return policy only applies to purchases made directly via the MacAuthority.co.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Items sent back to us without an approved Return Authorization Number (RMA) will not be accepted.

REQUESTING A RETURN

We currently accept returns via mail. Once your return request is approved, we’ll send you a Return Authorization Number as well as instructions on how to package and send the items. Please email support@macauthority.co or call (615) 985-8288 to request a return or refund.

All returns must be returned to:

MacAuthority
Nashville Warehouse - NS1
710 Fessey Park Rd
Nashville, TN 37204

RETURN PERIOD

If you want to return or exchange your purchase, please know that the time period begins the day you receive your product and applies to new, clearance, open-box, refurbished and pre-owned products. The exact return policy for your item will depend on the product you’re returning and can be found below.

Product Category	Return Period
Most New Items	30 Days
New Electronics: Computers, tablets, phones, Televisions, Projectors, Smart Watches, Cameras, Drones, and MP3 Players	15 Days
Refurbished, Certified Pre-Owned (CPO), and enCore Devices	30 Days
Items damaged in transit	3 Business Days
Final Sale or items sold “As Is”, clearance items, sale items, custom orders, personalized orders, non-subscription digital content, prepaid cards, gift cards, vehicle replacement key fobs, memberships, completed services, opened SIM kits, opened consumable items including batteries, cleaning agents, cleaners, group buys, ink and 3D printer filament	Non-Returnable / All Sales are final

*Please note, all returns must be in the same condition you received it and in their original packaging.

TO MAKE A RETURN

The following requirements and restrictions apply to all returns and refunds. Product(s) returned to MacAuthority that do not meet the following criteria will not be accepted and refunds and exchanges will not be processed. Items returned after the return period are not eligible for a refund or exchange.

Items must be in new, unused condition;
Items must not be damaged or show signs of ware;
Items must be returned within the approved return period;
Return must have a valid Return Authorization Number (RMA);
Any free items, you must return all associated items for a full refund;
Electronic devices that allow for login or paring, including but not limited to computers, phones, and scooters, must: Be un-paired and removed from any account or device;
- Have “Find My Device” turned off;
- All MDM and device management software removed;
- Be logged out of any Apple account;
- Be unlocked and require no password or security codes to access.

RESTOCKING FEE

Some items we sell may have a restocking fee if returned. No restocking fee will be charged on items that arrive to the customer damaged, defective, not as advertised, or on orders cancelled prior to shipping.

Product Category	Restocking Fee
New Computers, tablets, phones, cameras, headphones, electric bikes, electric scooters, electric vehicles, special-order products, drones, and electronic devices.	15% + Tax

CONDITION OF RETURNS

Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, scratched or missing contents may be denied a return. All items must be their original packaging with UPC code and include all original items such as tags, manuals, accessories, etc.

DAMAGES AND ISSUES

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Certain types of items cannot be returned, like consumable items (such as batteries, cleaners, and ink), custom products (such as special orders or personalized items), and items that have been modified, changed, damaged, used, or altered in any way.

LIMITATION OF LIABILITY

Warranties do not cover misuse, unauthorized modifications, external causes such as acts of nature or shipping hazards, or damage caused by accident, or abuse of the product. Neither does the warranty cover normal wear and tear, or damage to any product used in connection with the product.

CONTACT US

If you have questions or need assistance, please feel free to contact us we'd love to help.

Phone: (615) 985-8288
Email: support@macauthority.co

Address:
710 Fessey Park Rd,
Nashville, TN 37204
United States

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